Frequently Asked Questions
Find answers to common questions about Ordering and Shipping, Products, and For Dealers.
Explore each section below to get the information you need.
Ordering and Shipping
Our online store is designed as a wholesale platform for dealers. Browse our range of MATCH, HELIX, and BRAX products, add them to your cart, and proceed through checkout. You can choose to pay by card or bank transfer. Wholesale prices will be shown on each product page and at checkout.
We offer door-to-door delivery across Australia. Shipping times vary between 2 to 8 days, depending on the location. A standard shipping fee will be calculated based on your postcode before completing your order.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
No, we only ship within Australia.
Yes, once an order is placed, you will receive an email with a tracking link to monitor your order status.
Product
We are the exclusive Australian distributor for Audiotec Fischer’s MATCH, HELIX, and BRAX brands. We also offer complementary products such as enclosures from BASSER and acoustic insulation from Audio System Germany.
Yes, all of our products come with a standard 12-month Australian warranty. More details can be found in our return policy.
Yes, we have a team of certified professionals with years of installation experience. We provide technical support, DSP tuning, and remote desktop support for troubleshooting and product setup.
Yes, faulty products can be returned for assessment. If the fault is confirmed, we will proceed with the warranty process.
For Dealers
If you are interested in becoming a dealer, please contact us through the form below or call the number on our website. We are always looking to expand our network with enthusiastic dealers who share our passion for high-quality car audio.
We offer fast shipping, technical support, shared remote tuning, package assistance, after-hours support, and guidance for building demo cars.
Yes, we provide tailored pricing for our dealers to help them succeed with our brands.